Shipping policy

Effective Date: 12 October 2026

At Roopsee, we want your shopping experience to be smooth from checkout to delivery. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Orders are processed after successful payment confirmation or order confirmation, as applicable. Order processing usually takes 1–3 business days, excluding Sundays and public holidays. Orders may take longer during sales, festive seasons, or periods of high demand. You will receive an order confirmation once your order has been placed successfully.

2. Shipping and Delivery Timeline

Estimated delivery time is 5–7 business days after dispatch, depending on your delivery location. Deliveries to remote locations may take additional time. Delivery timelines are estimates and may be affected by weather, courier delays, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. If an order qualifies for free shipping under an applicable offer, shipping charges will be waived according to that offer’s terms.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, email, WhatsApp, or another available communication channel. You can use the tracking information provided to check the status of your shipment.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate shipping addresses and contact information at checkout. Roopsee will not be responsible for delivery issues arising from incorrect or incomplete information provided by the customer.

If you notice an error, contact customer support as soon as possible. Address changes cannot be guaranteed after dispatch.

6. Delayed or Undelivered Orders

If your order is delayed or the tracking status has not changed for an extended period, please contact us with your order number. We will coordinate with our courier partner to investigate the issue and provide an update.

If an order is returned to us because of an unsuccessful delivery, we will contact you to determine the appropriate next steps.

7. Damaged or Incorrect Items

Please inspect your parcel upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible, preferably within 48 hours of delivery.

Share your order number, a description of the issue, and clear photographs or an unboxing video, if available, to help us investigate.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

8. Exchange Policy

Roopsee follows an exchange-only policy, subject to the terms of our Exchange Policy. Returns for refunds are not accepted for change of mind or other reasons covered by the exchange-only policy.

However, this does not exclude remedies required by applicable law for defective, damaged, incorrect, or otherwise non-compliant products.

Please refer to our Exchange Policy for eligibility, timelines, and instructions.

9. Contact Us

For shipping and delivery enquiries, please contact us using the details below:

Brand: Roopsee

Website: https://roopsee.in

Email: roopsee.in@gmail.com

Please mention your order number when contacting us so that we can assist you more efficiently.